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Charles Pick's avatar

Speaking on the topic of stock-outs on store shelves and elsewhere: this is often caused by the contractual arrangements between the retailer, its suppliers, and the brand. There are also issues in which the retailer may be trying to substitute for an out-of-stock brand but was unable to make the replacement in a reasonable time period.

Customers are not rational and will complain when retailers allow prices to rise to the equilibrium level. The complaints that customers have are different for out of stock and for high prices. A store manager may decide that they would prefer the OOS complaints to the insane price complaints. Some marketplaces like Amazon will actually deactivate your offers if you let the price rise to the equilibrium level to delay a stock-out, because their automated systems consider a price X% above the historic price to be a bad customer experience.

Additionally, customers are touchier the higher the price goes. It may be preferable to sell nothing and to cede ground to competitors than it is to suffer customer complaints and reputational damage related to price-driven quality complaints. For example, a customer will consider a $9 product a five star product because of the value perception. The same product at $24, priced so to prevent a stock-out, suddenly becomes a three star product in the eyes of the now pickier consumer. A three star product is not profitable to sell online: the drop-off in profitability is insane at every half-star rating below 4.5. It is better to never sell again something with a bad customer reputation. So, it can be better to stock-out until it can be replaced.

Also under officially declared emergency conditions, many states have price gouging laws. Retailers do get letters from stage AGs shaking them down for settlements, so these legal actions do not necessarily surface to the level at which the public sees them. For online retailers this means getting potentially shaken down by prosecutors from dozens of states. The C****D-1* emergency declarations are mostly done with, but you never know when minds will change on that front. So, with those, you have suppliers raising prices on retailers, but retailers having to either eat the loss or wait for the general price level to increase to restock. You cannot get a mean letter from an AG for an empty shelf, but you can if you raise your price 25% prematurely.

So, brands and retailers alike are sensitive to price perceptions which get in the way of efficiency. You watch what other people are doing and raise your prices in tandem with the others, using inflation sizing and other methods to smooth out the changes. Doing the economically efficient thing makes people and governments real mad about it, which has real consequences for managers. It is easier to be economically efficient further up the supply chain because people at the retail level have mob mentality and business people are more rational about such things.

Dallas E Weaver's avatar

If you view supply/demand systems as feedback control systems, where changes in demand induce changes in supply, the criticality of response times becomes obvious. If slight increases in demand result in rapid increases in supply as companies like Walmart send sales information directly to producers who then know they will see a reorder of x in the near future and plan for the production and it all happens smoothly.

If the demand varies on a business cycle time scale of a decade or so but the supply size takes 2 decades to respond demand (cycle times < supply response times), because of permission problems with building more capacity (visualize permission for a major housing development or refinery or chemical plant or mine), the system goes unstable as prices go way beyond any relationship with real costs. A good example of this phenomena was solar grade silicon that went to 10 time the production cost when Germany went subsidized solar years ago and Western suppliers couldn't get permission for new facilities (big chemical plants), but China allowed construction of a new solar grade silicon facility that was build in 15 months with a huge fraction of the world capacity. Now china owns solar grade silicon and solar technology markets.

Delay time are critical and drop out of using partial differential equations to describe any dynamic system including economics.

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